Call (+1) 650-212-1212

Support

All Analytica subscriptions include technical support: 

  • Technical support covers all issues in installation, configuration, functions and features, linking to Excel and ODBC databases
  • Email response to your technical questions
  • Free upgrades to major and minor releases (for example, 5.0 to 5.1 or 5.1 to 6.0)
  • Access to beta releases during beta testing
  • Access to the Analytica Wiki, an online technical resource
  • Attendance at special events
  • 25 free sessions per month for ACP

Please purchase your renewal before your subscription expires to ensure you receive a 50% discount. Either renew online or contact Lumina to stay current.

Customer Support
+1 (650) 212-1212 or sales@lumina.com

Renew Subscription

To renew or extend your license subscription, enter the information below to identify your existing Analytica or ADE license. After your license is located in our database, you will

More »

Technical Support

An Analytica subscription includes free technical support for the duration of the subscription (for Analytica 5.0 or later). We are also happy to provide support as you learn

More »

Analytica Downloads

To download the latest release of Analytica and ADE.

More »

Manual Activation

If your computer is connected to the internet, Analytica 4.2 (and later) will normally activate your license automatically when you enter the activation key. If it cannot reach the...

More »

Request Support

The best way to submit a technical support question or bug report is via email to support@lumina.com. Please see the Technical Support page, which includes suggestions for what to...

More »

Refresh Stale License

For old releases of Analytica (4.1 and earlier), the License code goes stale about 5 days after it was issued, so it will no longer activate the software. But, we are...

More »

Upgrading to Analytica 5.0

If you have current support for Analytica 4.6, you can upgrade free to an Analytica 5.0 subscription for the duration of your support.

More »