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Technical Support for Analytica

Analytica license purchases include free technical support for 12 months from the date of purchase.

Support includes:

  • Email tech support: Send your questions to support@lumina.com and include your activation key
  • Free minor upgrades, such as 4.5 to 4.6
  • Free patch releases
  • Discounts on major upgrades, such as 4.6 to 5.0
  • Edit access on the Analytica Wiki
  • Free attendance at Analytica User Group technical webinars

Which release do I have?

To check which release number you have: Open Analytica, and select About Analytica from the Help menu. This dialog box shows your edition, release number, and the date of the release.

Extended technical support

After your 12 months free support expires, you can renew support online or call us at 650-212-1212 or email sales@lumina.com.

Consulting

Free technical support covers questions about installing and using Analytica, including all features and functions, linking to Excel and ODBC databases, and any apparent bugs. If you would like help with how to best apply Analytica to decision problems, how to structure and design models, data analysis and statistics, or how to express uncertainties, we can offer experienced consulting help or refer you to one of our accredited affiliate consultants with special expertise in your area. Please call us at 650-212-1212 or email support@lumina.com for more information.

Converting Excel into Analytica

Many users start with spreadsheet models they want to convert into Analytica. As this is a time-consuming process, even for experienced users, Lumina provides a rapid translation service. We guarantee identical results to your spreadsheet results and the translation often uncovers errors in your spreadsheets. Email your spreadsheet to support@lumina.com, and we'll send you a quote with no obligation.

Quickstart Package

Quickstart is a 4-hour package of consulting support conducted via email, phone, and web-based meeting. It is valid for use at any time during the 12 months following purchase. You can take advantage of this before you purchase Analytica for in-depth evaluation assistance, or after your purchase to assist you in creating your model. Many customers find this a valuable way to learn to use Analytica. 

To purchase, please see our order page or call us at 650-212-1212. There is a discount if you purchase Quickstart at the same time as a new license.

Speeding up your model

Most users find Analytica much faster to use than equivalent spreadsheets. When working with large models with huge sample sizes, you may need assistance to speed up your model. Analytica Enterprise includes a Performance Profiler library to identify which variables or functions take the most time or memory to evaluate. The Profiler helps you figure out where to spend your effort to speed up your model or use less memory.

If you're stumped, our Analytica experts can help you find ways to speed up a model, often by large factors. We won't charge you if we don't find a speed-up of at least 30%. Please call us at 650-212-1212 or email us at support@lumina.com.